Customer Service

Shipping & Delivery

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment's destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax. Your order will be processed and shipped within 1 to 2 business days. Artisan consignment goods are excluded from all free shipping offers.

Privacy & Security

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.

Returns & Replacements

If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please mail your package in a prepaid, insured, traceable method to the address below. 

The Lavender Cottage & Garden

ATTN: Returns

53 Highway 255 N.

Sautee Nacoochee, GA 30571

Viewing Orders & Updating Account Information

Log in at "My Account" to view your pending and past orders. You can also update your personal information.